ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description:

ABC Imaging is looking for a dedicated Client Relations Specialist to become a valuable member of our team at a well-established printing and reprographics company. The ideal candidate will be responsible for meeting the daily printing needs of clients, cultivating positive relationships, ensuring top-notch service delivery, and efficiently coordinating project requirements.

Responsibilities:

Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.

Collaborate with clients to understand their printing needs and specifications for various projects, such as proposals, large format printing, and special projects.

Coordinate project timelines, requirements, and deliverables to ensure on-time and accurate completion.

Provide expert guidance to clients on best practices for file preparation, color management, and printing options.

Assist clients in selecting appropriate printing solutions based on their project requirements and budget constraints.

Work closely with the production team to ensure that client expectations are met, and projects are executed to the highest quality standards.

Communicate effectively with internal teams to ensure seamless project flow and successful outcomes.

Proactively identify opportunities to enhance client satisfaction, improve processes, and drive business growth.

Maintain accurate records of client interactions, project details, and specifications for future reference.

Qualifications:

Prior experience in a client-facing role within the printing, graphics, or reprographics industry is preferred.

Strong communication, interpersonal, and customer service skills.

Proficiency in using software applications for file handling and printing, such as RIP software and layout tools.

Knowledge of color management, file types, RGB vs CMYK, bleed, trim marks, and printing materials.

Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.

Detail-oriented with a focus on delivering high-quality service and solutions to clients.

Familiarity with large format printing equipment and processes is a plus.

A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and trends in the industry.